FAQs

If you require an insurance medical, a review of a complex health problem, counselling for emotional difficulties, or a second opinion, please book a longer appointment when calling.

Patients wishing to arrange a telehealth appointment with their desired GP should call the clinic on (03) 9302 3005 to receive further information.

We understand that plans can change. We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Appointments cancelled with less than 24 hours’ notice, or missed without notice, may incur a $50 cancellation fee. This allows us to offer the appointment time to another patient who needs it.

Yes. Hillcrest Health Centre bulk bills all patients who hold a valid Medicare card. We are committed to providing accessible healthcare to our diverse community.

To access bulk billing, you must present a valid Medicare card at the time of your consultation. Please contact us if you have questions about your Medicare entitlements.

For after-hours medical assistance, please contact the 13SICK National Home Doctor Service on 13 74 25. This service is available after hours, on weekends, and on public holidays. In the event of a medical emergency, please call 000 immediately.

Yes! We warmly welcome new patients and walk-ins. Please bring your Medicare card and any relevant medical history to your first appointment.